1. About This Privacy Policy
This Privacy Policy describes how juan355 collects, uses, stores, shares, and protects the personal data of players, visitors, and all other users of the juan355 platform and website located at juan355.net ("the Platform"). It applies to all services provided by juan355, including sports betting, casino games, card games (Pusoy Dos, Tongits), JILI Slots, fishing games, esports betting, boxing betting, and all associated promotional and loyalty programs.
This policy is written and enforced in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines published by the National Privacy Commission of the Philippines. By using the juan355 platform or registering an account, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein.
If you have questions about this Privacy Policy or about how juan355 handles your personal data, contact our Data Protection Officer directly at privacy@juan355.net before using the platform. You have the right to full transparency on all data processing activities that affect you.
2. Who We Are — Data Controller
For the purposes of the Philippine Data Privacy Act of 2012, juan355 is the Personal Information Controller (PIC) for all personal data collected through the juan355 platform. This means we determine the purposes for which your data is collected and the means by which it is processed.
Juan355 operates under a valid Philippine gaming license and maintains a registered Data Protection Officer (DPO) in compliance with NPC requirements. Our DPO is responsible for overseeing all data protection activities at juan355, ensuring our practices remain compliant with Philippine law, and serving as your point of contact for data-related requests.
- Platform name: juan355
- Website: juan355.net
- Data Protection Officer email: privacy@juan355.net
- General support: support@juan355.net
- Governing law: Republic of the Philippines
3. Personal Data We Collect
Juan355 collects only the personal data that is necessary to provide our gaming platform services, comply with Philippine gaming and data privacy regulations, and keep your account secure. The categories of data we collect are set out below.
3.1 Registration and Identity Data
When you create an account at juan355, we collect your full legal name, date of birth, registered mobile number or email address, and a username of your choice. During identity verification (KYC), we additionally collect a copy of your government-issued photo ID (e.g., Philippine passport, driver's license, UMID, PhilSys ID) and, where required, a proof-of-address document.
3.2 Financial and Payment Data
To process deposits and withdrawals, juan355 collects and stores the payment method details you register — such as your GCash-linked mobile number, Maya account details, or bank account information. We do not store full card numbers for Visa/Mastercard transactions; card payments are processed through a certified PCI-DSS compliant payment gateway that handles sensitive card data directly.
3.3 Gaming Activity Data
Juan355 automatically records your gaming activity on the platform, including game types played, bet amounts, win/loss records, session duration, game round results, and bonus participation. This data is used to provide gaming services, resolve disputes, comply with our regulatory reporting obligations, and detect irregular or potentially problem gambling patterns.
3.4 Technical and Device Data
When you access juan355, we automatically collect certain technical data including your IP address, device type and operating system, browser type and version, referring URL, and session timestamps. This data is used for fraud detection, security monitoring, platform performance optimisation, and regulatory compliance.
3.5 Communications Data
If you contact our support team via live chat, email, or any other channel, we retain records of those communications. This includes the content of your messages, the date and time of contact, and the outcome of any support interaction. These records allow us to provide consistent support and to track complaint resolution.
Juan355 does not collect sensitive personal information as defined under RA 10173 (such as health data, political opinions, religious beliefs, or biometric data) unless specifically required for age and identity verification, in which case it is handled with the highest level of protection.
4. How We Collect Your Data
Juan355 collects personal data through the following channels:
- Directly from you — via the account registration form, KYC submission portal, payment method registration, support contact forms, and any other forms you complete on the juan355 platform.
- Automatically through your use of the platform — via cookies, session logs, device fingerprinting for fraud prevention, and server-side logging of platform interactions.
- From payment processors — payment service providers such as GCash, Maya, and bank gateway partners share transaction confirmation data with juan355 to verify deposit and withdrawal status.
- From identity verification providers — where juan355 uses a third-party KYC service to verify government-issued IDs, that provider shares verification results (pass/fail and matched data fields) with us.
- From regulatory bodies — in limited circumstances, juan355 may receive personal data about individuals from Philippine gaming or law enforcement authorities as part of compliance investigations.
5. Why We Use Your Personal Data
Juan355 uses the personal data we collect for the following specific purposes:
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and management | Registration data, identity data | Contractual necessity |
| Identity verification (KYC) | ID documents, date of birth | Legal obligation |
| Processing deposits and withdrawals | Payment data, transaction records | Contractual necessity |
| Providing gaming services | Gaming activity data | Contractual necessity |
| Fraud prevention and security | Technical data, payment data, gaming data | Legitimate interest / Legal obligation |
| Regulatory reporting | Identity data, transaction records, gaming data | Legal obligation |
| Responsible gaming monitoring | Gaming activity data, session data | Legal obligation / Legitimate interest |
| Customer support | Communications data, account data | Contractual necessity |
| Platform improvement | Technical data, anonymised gaming data | Legitimate interest |
| Direct marketing (with consent) | Contact details, gaming preferences | Consent |
Juan355 will never use your personal data for any purpose not listed above, and we will not process your data in a manner that is incompatible with the purposes for which it was originally collected, without your knowledge and consent.
6. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, all processing of personal data must be based on a lawful criterion. Juan355 processes your personal data on the following legal bases:
- Consent — Where you have given us clear, informed consent to process your data for a specific purpose (e.g., marketing communications). You may withdraw this consent at any time.
- Contractual necessity — Where processing is necessary to fulfil our contractual obligations to you as a juan355 account holder, including account management, payment processing, and game provision.
- Legal obligation — Where we are required by Philippine law or regulatory instruction to process your data, including KYC requirements under Philippine gaming regulations and anti-money laundering reporting obligations.
- Legitimate interests — Where processing is necessary for purposes that are reasonable and proportionate given the context, such as fraud prevention, platform security, and responsible gaming monitoring, provided these interests do not override your rights and freedoms.
Where juan355 relies on legitimate interests as the legal basis for processing, we conduct a balancing test to ensure our interests do not outweigh your data protection rights. You have the right to object to processing based on legitimate interests — contact our DPO at privacy@juan355.net to exercise this right.
7. Sharing Your Personal Data
Juan355 does not sell, rent, or share your personal data with third parties for their own commercial or marketing purposes. We share your data only in the circumstances set out below, and only to the minimum extent necessary for each purpose.
7.1 Payment Service Providers
To process deposits and withdrawals, juan355 shares necessary transaction data with licensed payment service providers operating in the Philippines, including GCash (Mynt), Maya (PayMaya Philippines), GrabPay, Coins.ph, and partner banks (BDO, BPI, UnionBank). These providers process your payment data under their own privacy policies and are bound by Philippine financial regulations.
7.2 Identity Verification Providers
Juan355 may use a third-party identity verification service to process KYC document checks. The service receives your submitted ID document and returns a verification result. This provider operates under strict data processing agreements with juan355 and is prohibited from using your data for any purpose other than completing the verification check.
7.3 Regulatory and Law Enforcement Authorities
Juan355 is legally required to share certain data with Philippine gaming regulatory authorities, the Anti-Money Laundering Council (AMLC), and law enforcement agencies when legally compelled to do so. We will notify you of any such disclosure unless doing so is prohibited by law or would interfere with an official investigation.
7.4 Technology and Platform Providers
Game software providers, cloud infrastructure providers, and platform technology partners that support the operation of juan355 may process limited personal data in the course of providing their services to us. All such providers operate under data processing agreements and are bound to process your data only on juan355's instructions and in compliance with Philippine data privacy law.
Juan355 does not transfer your personal data outside the Philippines unless it is strictly necessary for payment processing with internationally operating providers, and only where appropriate safeguards are in place to ensure your data receives equivalent protection to that required under Philippine law.
8. Cookies and Tracking Technologies
Juan355 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us recognise your browser, remember your preferences, and analyse how our platform is used. Here's a breakdown of the types of cookies we use:
8.1 Essential Cookies
These cookies are strictly necessary for the juan355 platform to function. They enable core features like account login sessions, session security tokens, and shopping cart-equivalent functionality for pending bets. You cannot opt out of essential cookies without disabling your ability to use the platform.
8.2 Analytics Cookies
Juan355 uses analytics tools to understand how players use the platform — which games are most popular, where users drop off during registration, and how platform performance affects user experience. Analytics data is aggregated and anonymised where possible. You may opt out of analytics cookies via the cookie settings in your juan355 account preferences.
8.3 Fraud Prevention Cookies
Certain cookies and device identifiers are used specifically for fraud detection — to identify unusual access patterns, detect multiple account creation from the same device, and flag potentially compromised sessions. These are treated as essential to platform security and cannot be disabled.
8.4 Marketing Cookies
With your explicit consent, juan355 may use cookies to deliver relevant promotional content to you within the platform. You may withdraw consent for marketing cookies at any time through your account settings. Withdrawing marketing cookie consent does not affect your ability to play at juan355.
9. Data Security Measures
Juan355 takes the security of your personal data seriously and has implemented a comprehensive range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure.
256-bit SSL/TLS Encryption
All data exchanged between your device and the juan355 platform is protected by 256-bit SSL/TLS encryption, the same standard used by Philippine banks and major financial institutions.
Encrypted Data at Rest
Sensitive stored data — including identity documents, payment account details, and access credentials — is encrypted in our databases using AES-256 encryption at rest.
Access Controls and Least Privilege
Juan355 staff access to personal data is restricted on a strict need-to-know basis. All internal systems require multi-factor authentication, and access logs are maintained and reviewed regularly.
Fraud Monitoring Systems
Real-time fraud detection systems monitor all account activity and transactions at juan355 for signs of unauthorised access, account takeover attempts, and unusual patterns that may indicate a security incident.
Regular Security Assessments
Juan355 conducts regular security assessments, including vulnerability scanning and penetration testing, to identify and remediate potential weaknesses in our platform infrastructure before they can be exploited.
Incident Response Plan
In the event of a confirmed data breach, juan355 has a documented incident response procedure that includes containment, assessment, player notification, and NPC reporting within the timeframes required by RA 10173.
While juan355 applies industry-leading security measures, no online system is completely immune to all threats. You also play a role in keeping your account secure — use a strong, unique password, enable any available two-factor authentication, and never share your login credentials with anyone.
10. How Long We Keep Your Data
Juan355 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, regulatory, and accounting requirements under Philippine law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Gaming regulatory requirement |
| KYC / identity documents | Duration of account + 5 years after closure | Anti-money laundering law (AMLA) |
| Transaction records | 10 years from transaction date | AMLA and gaming regulatory requirement |
| Gaming activity logs | 5 years from session date | Regulatory reporting and dispute resolution |
| Support communications | 3 years from last interaction | Complaint management and quality assurance |
| Technical / access logs | 12 months on a rolling basis | Fraud detection and security monitoring |
| Marketing consent records | Until consent withdrawn + 1 year | Evidence of consent for compliance |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual. Where data is retained beyond account closure for legal reasons, access to that data is restricted to authorised compliance personnel only.
11. Your Rights Under Philippine Data Privacy Law
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan355. We take these rights seriously and will process all requests promptly.
Right to Access
Request a copy of the personal data juan355 holds about you, including the purposes for which it is processed and who it has been shared with.
Right to Correction
Request correction of any inaccurate or incomplete personal data held about you at juan355. You can update most basic information directly from your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other lawful basis applies.
Right to Object
Object to the processing of your personal data where juan355 relies on legitimate interests as the legal basis, unless our legitimate grounds override your rights.
Right to Data Portability
Receive a copy of your personal data in a structured, machine-readable format so you can transfer it to another service where technically feasible.
Right to Withdraw Consent
Withdraw consent for processing based on your consent at any time — for example, opting out of marketing communications — without affecting the lawfulness of prior processing.
Right to Complain
File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated, after first raising the issue with our DPO.
Right to Damages
Claim compensation if you suffer damage as a direct result of a violation of your data protection rights under the Philippine Data Privacy Act of 2012.
To exercise any of these rights, submit a written request to our Data Protection Officer at privacy@juan355.net. Juan355 will acknowledge your request within 72 hours and provide a substantive response within 15 business days. We may ask you to verify your identity before processing certain types of requests. This verification step is to protect your data — not to create barriers to accessing your rights.
12. Contact Us and Policy Updates
If you have any questions, concerns, or requests relating to this Privacy Policy or how juan355 handles your personal data, please reach out to our Data Protection Officer:
- Email: privacy@juan355.net
- General support: support@juan355.net
- Response time: Within 72 hours for all privacy-related queries
12.1 Policy Updates
Juan355 may update this Privacy Policy from time to time to reflect changes in our services, changes in Philippine data privacy law, or guidance issued by the National Privacy Commission. When we make material changes, we will notify registered players by email or in-platform notification at least 7 days before the updated policy takes effect.
The current version of this Privacy Policy is always the version published on this page, marked with the "Last Updated" date at the top. We recommend reviewing this page periodically. Continued use of the juan355 platform after the effective date of any update constitutes acceptance of the revised Policy.
12.2 Minor Updates
Minor editorial updates — such as corrections to typos, clarification of existing practices, or formatting changes — may be made without advance notice. These changes will not affect the substantive data processing practices described in the Policy.
Juan355 is committed to keeping this Privacy Policy accurate, current, and genuinely useful for Filipino players. If you find any section unclear or believe something important is missing, we welcome your feedback at privacy@juan355.net. Your input helps us write a better, more transparent policy.