Terms and Conditions – juan355 Philippines Online Casino and Betting Platform

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you") and juan355 ("we," "us," "our," "the Platform"). By accessing, registering on, or using the juan355 website and all associated services, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them.

If you do not agree with any part of these Terms, you must not use the juan355 platform. Continued use of any juan355 service after we publish updated Terms constitutes your acceptance of those changes. We recommend saving or bookmarking this page so you can review the latest version whenever needed.

2. Eligibility

To register and maintain an active account at juan355, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. Juan355 strictly prohibits underage gambling. Any account found to belong to a player under 21 will be suspended immediately, and any funds in that account may be retained and reported to the relevant Philippine authority.
• You must be a natural person — companies, corporations, trusts, and other legal entities may not register accounts on the juan355 platform.
• You must be accessing the platform from a jurisdiction where online gaming is not prohibited under applicable law. Philippine players are eligible by default. Players in restricted jurisdictions must not register or attempt to use the platform via VPN or other means of location masking.
• You must not be an employee, director, contractor, or immediate family member of any employee or director of juan355 or any of its affiliated entities.
• You must not have been previously excluded or banned from juan355 by our compliance or responsible gaming teams.

Juan355 reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide requested documents within the specified timeframe may result in account suspension until verification is complete.

3. Account Registration

Each player is permitted to hold one account only on the juan355 platform. Creating multiple accounts — whether using different email addresses, phone numbers, payment methods, or device identifiers — constitutes a serious breach of these Terms.

3.1 Registration Requirements

When registering at juan355, you agree to provide accurate, current, and complete information including your full legal name, date of birth, valid Philippine mobile number or email address, and the payment method you intend to use. You are responsible for keeping this information up to date.

3.2 Account Verification (KYC)

Juan355 follows Know Your Customer (KYC) procedures required under Philippine gaming regulations. You may be asked to submit a government-issued photo ID (e.g., Philippine passport, driver's license, UMID, PhilSys ID) and proof of address at any time. We may also request proof of the payment method on file. Verification is typically required before your first withdrawal and may be required at other times at our discretion.

3.3 Account Suspension and Closure

Juan355 reserves the right to suspend or permanently close any account that violates these Terms, provides false registration information, is found to belong to an ineligible person, or is flagged by our fraud detection systems. In cases of confirmed fraud or Terms violations, funds in the account may be forfeited.

4. Account Security

You are solely responsible for maintaining the security and confidentiality of your juan355 account credentials. This includes your login email or phone number, your password, and any two-factor authentication codes associated with your account.

• Never share your password with any other person — including juan355 staff. Our team will never ask you for your password.
• Use a password that is unique to your juan355 account and not used on any other platform.
• Log out of your account on shared or public devices after every session.
• Notify juan355 support immediately if you believe your account has been accessed by an unauthorized party.

Juan355 is not liable for losses arising from unauthorized account access that results from your failure to maintain appropriate security over your credentials. However, if our systems or staff are responsible for a security breach, we will take full responsibility in accordance with Philippine data protection law.

5. Deposits and Withdrawals

5.1 Deposits

Juan355 accepts deposits via GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay, PESONet bank transfer, and Visa/Mastercard. All deposit amounts are in Philippine Peso (₱). The minimum deposit is ₱50. Deposits must be made from a payment method registered in your own name — third-party deposits are not permitted.

5.2 Withdrawals

The minimum withdrawal amount at juan355 is ₱100. Withdrawals are processed to the same payment method used for the most recent deposit, except where that method does not support withdrawals, in which case an eligible alternative will be offered. GCash and Maya withdrawals typically process within 5 minutes. Bank transfers via InstaPay may take up to 30 minutes. Requests submitted outside Philippine banking hours may experience delays for bank-channel withdrawals.

5.3 Withdrawal Verification

Juan355 reserves the right to conduct identity and payment verification before processing any withdrawal request. If your KYC documentation has not yet been submitted and approved, your withdrawal will be held until verification is complete. This is a regulatory requirement under Philippine gaming law and not a discretionary decision by juan355.

5.4 Dormant Accounts

An account that has had no login or real-money activity for 12 consecutive months is considered dormant. Juan355 will notify the registered email or phone number of dormant account status. After a further 30 days without response or activity, a dormancy administration fee of ₱50 per month may be applied to the remaining balance until it reaches zero or the account is reactivated by the player.

6. Bonuses and Promotions

Juan355 offers welcome bonuses, reload bonuses, cashback promotions, and game-specific credit bonuses to eligible registered players. All bonuses are subject to the specific terms published alongside each promotion. The general rules below apply to all bonus offers at juan355 unless a promotion's specific terms state otherwise.

6.1 Wagering Requirements

Bonus credits and any winnings generated from bonus play must meet the stated wagering requirement before they become eligible for withdrawal. For example, a ₱300 bonus with a 20× wagering requirement requires a total of ₱6,000 in qualifying bets before withdrawal is permitted. Only bets placed with real-money balance contribute to wagering requirements unless explicitly stated otherwise.

6.2 Bonus Validity Period

All bonuses at juan355 carry an expiry period from the date of issue (typically 7–30 days depending on the promotion). Bonuses and associated winnings not wagered within this period will be removed from your account automatically without notice.

6.3 Bonus Abuse

Any attempt to abuse bonus offers — including creating multiple accounts to claim the same bonus, exploiting minimum-risk wagering patterns to clear wagering requirements without normal gameplay variance, or using any other method that juan355 determines to be bonus abuse — will result in immediate cancellation of the bonus, forfeiture of any associated winnings, and may result in account suspension.

6.4 Bonus Modifications

Juan355 reserves the right to modify, suspend, or cancel any promotion at any time. Changes to ongoing promotions will be announced via the platform or registered contact details with reasonable notice.

7. Betting and Gaming Rules

All bets placed at juan355 are subject to the specific rules of the relevant game or sport as published on the platform. The following general rules apply across all betting and gaming activity:

• Bets and game rounds are final once confirmed. Juan355 cannot reverse a confirmed bet except in cases of a technical error that can be verified in our system logs.
• Minimum and maximum bet limits are set per game and per table at the discretion of juan355. These limits may change without prior notice.
• In the event of a technical malfunction during a game or bet — such as a disconnection, server error, or software fault — the affected round will be void and any bets placed on that round will be refunded to the player's wallet.
• Sports betting markets that are suspended or cancelled due to real-world events (e.g., game postponement, weather cancellation) will be voided and stakes returned unless the event's specific rules state otherwise.
• Odds displayed at the time a bet is placed are the odds that apply to that bet, regardless of subsequent changes to the displayed odds.

For specific game rules covering Pusoy Dos, Tongits, JILI Slots, fishing games, esports, and boxing betting, refer to the rules section within each game or market on the juan355 platform.

8. Prohibited Activities

The following activities are strictly prohibited on the juan355 platform. Any player found to have engaged in any prohibited activity will face immediate account suspension and may be reported to the relevant Philippine authority:

• Fraud and Misrepresentation — Providing false identity information, using stolen payment methods, or misrepresenting your age or location.
• Money Laundering — Using juan355 to process, transfer, or conceal funds of illegal origin. Juan355 is required by Philippine anti-money laundering law to report suspicious transactions.
• Collusion — Cooperating with other players in real-money card games or tournaments to gain an unfair advantage at the expense of other players.
• Chargebacks — Initiating a payment chargeback with your bank or GCash for funds that were legitimately deposited and used for gaming at juan355. Chargeback fraud will result in permanent account closure and legal action.
• Software Exploitation — Using bots, scripts, automated tools, or any software to interact with the juan355 platform in a way not intended for normal human gameplay.
• Account Sharing — Allowing any other person to access or use your juan355 account, or using another player's account.
• Circumventing Restrictions — Using VPNs, proxies, or other tools to access juan355 from a restricted jurisdiction, or to circumvent self-exclusion or account suspension.

9. Responsible Gaming

Juan355 is committed to providing a gaming environment that is enjoyable and sustainable for all Filipino players. We believe that responsible gaming tools are a fundamental part of a fair platform, not an afterthought.

The following tools are available to all registered juan355 players through the account settings menu:

• Deposit Limits — Set daily, weekly, or monthly maximum deposit amounts. Once set, limits can only be reduced immediately; increases take effect after a 24-hour cooling period.
• Loss Limits — Cap the maximum real-money losses you can sustain within a defined time period.
• Session Timers — Receive pop-up reminders when you have been playing for a duration you define in advance.
• Reality Checks — Periodic on-screen messages showing your session duration and net win/loss position.
• Self-Exclusion — Temporarily (minimum 24 hours) or permanently exclude yourself from all juan355 services. Permanent self-exclusion cannot be reversed.

If you believe your gaming activity is causing harm to yourself or people around you, please visit our Responsible Gaming page for guidance, resources, and self-assessment tools. Juan355 is strictly for players aged 21 and above.

10. Intellectual Property

All content on the juan355 platform — including but not limited to the brand name, logo, website design, game interfaces, text, graphics, icons, and software — is the intellectual property of juan355 or its licensed third-party providers. This content is protected under Philippine intellectual property law and applicable international treaties.

You are granted a limited, non-exclusive, non-transferable licence to access and use the juan355 platform for personal, non-commercial gaming purposes only. You may not copy, reproduce, modify, distribute, publicly display, or create derivative works from any juan355 content without our express written permission.

11. Limitation of Liability

To the maximum extent permitted by Philippine law, juan355 is not liable for:

• Financial losses resulting from gaming activity, including losses suffered due to a run of poor results or decisions made by the player during a session.
• Loss of profits, revenue, data, or goodwill arising from your use of or inability to use the juan355 platform.
• Interruptions to service caused by factors outside our reasonable control, including internet service provider outages, Philippine power interruptions, force majeure events, or third-party payment processor delays.
• Unauthorized access to your account arising from your failure to secure your login credentials.

Juan355's total aggregate liability to any single player in any calendar month, for any and all causes, will not exceed the total net deposits made by that player to juan355 in that same calendar month. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or wilful misconduct by juan355 or its employees.

12. Privacy and Data Protection

Juan355 collects, processes, and stores personal data in accordance with our Privacy Policy and the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). By registering at juan355, you consent to the collection and processing of your personal data as described in our Privacy Policy.

We use your personal data to verify your identity, process payments, detect fraud, provide customer support, and comply with our regulatory obligations. We do not sell your personal data to third parties for marketing purposes. Full details of how we handle your data, your rights as a data subject, and how to exercise those rights are set out in our Privacy Policy.

13. Amendments to These Terms

Juan355 reserves the right to amend these Terms and Conditions at any time. When we make material changes, we will notify registered players via their registered email or phone number at least 7 days before the changes take effect, except where immediate changes are required by law or by our licensing authority.

The current version of these Terms is always the version published on this page, marked with the "Last Updated" date at the top. If you continue to use the juan355 platform after the effective date of any changes, you are deemed to have accepted the updated Terms. If you do not accept the changes, you must close your account before the effective date.

14. Governing Law and Dispute Resolution

These Terms and Conditions, and any dispute arising from them or from your use of the juan355 platform, are governed by the laws of the Republic of the Philippines. The parties submit to the exclusive jurisdiction of the competent courts of the Philippines for resolution of any dispute that cannot be resolved through our internal complaints process.

14.1 Complaints Process

If you have a complaint about any aspect of the juan355 service, we ask that you first contact our support team at support@juan355.net and allow us the opportunity to resolve the issue internally. Juan355 will acknowledge your complaint within 24 hours and provide a full written response within 5 business days.

14.2 Regulatory Escalation

If you are not satisfied with the outcome of our internal complaints process, you may escalate the matter to the appropriate Philippine gaming regulatory authority. Details of the relevant authority are available on request from our support team.